• Royal Cleaners in Victoria Texas

  Tuesday, December 06, 2011

  
  

  
  

  Wow, so I dropped off 6 pair of slacks last week to Royal Cleaners on Stockbauer & Mockingbird. 2 pair came back with holes in them that obviously happened while they were there. 

  
  

  I took them back and they say "oh - it's material". 

  
  

  Me: both? two different brands? each about $150 slacks? seriously??

  
  

  Them: Maybe you have moths in your closet, but it definitely didn't happen here.

  
  

  
  

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  Posted by: David Arnold

  Category: Blogging

  Tags royal cleaners victoria texas royal cleaners victoria royal cleaners victoria tx

• Days Inn Waco Smelled Like Animal Urine (Review)

  Tuesday, November 30, 2010

  Review of Days Inn Waco TX

  Here is the email that I sent to the manager, Margie Mendoza, of the Days Inn in Waco, Texas:

   

  Good morning Margie,
  
  My family and I spent Thursday and Friday night at your location in room 109. When we walked in Thursday the room smelled musty. I turned on the heater and the smell dissipated. We got there late and had to leave early in the morning. We returned late Friday and the smell was back. It wasn’t that cold, so I didn’t turn on the heater. After a little while, I realized that the smell was concentrated near the bed and smelled like animal urine. It was late, we had to get up early and my family was exhausted so I didn’t want to pack them up to move them to another room so I turned the heater back on to get the air moving.
  
  My first concern is that the person cleaning the room had to have smelled it. Animal urine is strong. Please resolve before you allow other guests to have the same experience we did.
  My second concern is that I don’t feel that we should pay full price for a room in that condition. I am respectfully requesting a partial credit for the room.
  
  Please let me know your thoughts on this.
  
  Thanks,
  
  David C. Arnold

  D.E. Web Works
  Solutions That Work
  
  
  p: 361-575-7656
  w: http://www.dewebworks.com

   

  And here is her response:

  Mr. Arnold,
  
  In response to your stay this past weekend at our Days Inn, yes I agree animal urine is very strong and it does not subside. Our hands were tied by you not advising us at the front desk at check in about the smell in the room. We also did a key trail on the locks and noticed that you were out of the room almost all day. If we would have been notified of the smell, we could have cleaned the carpets and deodorized it to get rid of the smell. You also said when you came back to the room on Friday and the smell was still there you did not turn on the heater because it wasn't that cold. Friday was the coldest day we have had all year. We were not given the opportunity to fix the problem. We did get another note from the front desk about the rate you were given and the rate your friends were given who were also at our property. I did look into it and they booked an Internet special and that is why their rate was different. Again since our hands were tied I can offer you 20% off your next stay with us. I apologize for the inconvenience you experienced while you were our guest.
  
  Margie Mendoza
  Days Inn GM
  254-799-8585 
  -------------------------------------------------------------------------------------------------

   

  Really?? The housekeeper couldn't smell urine? That's now MY fault? And your best response is to argue about IF IT WAS COLD ENOUGH FOR THE HEATER?

   

  Wow - customer service fail. 20% off my next stay? I might as well book a room at the zoo. 

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  Posted by: David Arnold

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  Tags Days Inn Waco Review Days Inn Waco Smelled Like Urine

• Lost Kitteh!

  Wednesday, July 14, 2010

  The story goes:

  Shannon (the secretary) has lost her cat and has asked David (the graphic designer) to help with a lost poster. This is their email correspondence...
  Read from top to bottom….
  

  From: Shannon Walkley
  Date: Monday 21 June 2010 9.15am
  To: David Thorne
  Subject: Poster

  Hi
  I opened the screen door yesterday and my cat got out and has been missing since then so I was wondering if you are not to busy you could make a poster for me. It has to be A4 and I will photocopy it and put it around my suburb this afternoon.
  

  This is the only photo of her I have she answers to the name Missy and is black and white and about 8 months old. missing on Harper street and my phone number.
  Thanks Shan.
  
  
  From:David Thorne
  Date: Monday 21 June 2010 9.26am
  To: Shannon Walkley
  Subject: Re: Poster
  
  Dear Shannon,
  That is shocking news.
  Although I have two clients expecting completed work this afternoon, I will, of course, drop everything and do whatever it takes to facilitate the speedy return of Missy.
  Regards, David.

  From: Shannon Walkley
  Date: Monday 21 June 2010 9.37am
  To: David Thorne
  Subject: Re: Re: Poster

  yeah ok thanks. I know you dont like cats but I am really worried about mine. I have to leave at 1pm today.

  From: David Thorne
  Date: Monday 21 June 2010 10.17am
  To: Shannon Walkley
  Subject: Re: Re: Re: Poster

  Dear Shannon,
  I never said I don't like cats. Attached poster as requested.
  Regards, David.
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 10.24am
  To: David Thorne
  Subject: Re: Re: Re: Re: Poster

  yeah thats not what I was looking for at all. it looks like a movie and how come the photo of Missy is so small?

  From: David Thorne
  Date: Monday 21 June 2010 10.28am
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Poster

  Dear Shannon,
  It's a design thing. The cat is lost in the negative space.
  Regards, David.

  From: Shannon Walkley
  Date: Monday 21 June 2010 10.33am
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Poster

  Thats just stupid. Can you do it properly please? I am extremely emotional over this and was up all night in tears. you seem to think it is funny. Can you make the photo bigger please and fix the text and do it in colour please. Thanks.

  From: David Thorne
  Date: Monday 21 June 2010 10.46am
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Re: Re: Poster

  Dear Shannon,
  Having worked with designers for a few years now, I would have assumed you understood, despite our vague suggestions otherwise, we do not welcome constructive criticism. I don't come downstairs and tell you how to send text messages, log onto Facebook and look out of the window. I have amended and attached the poster as per your instructions.
  Regards, David.
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 10.59am
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Re: Re: Poster

  This is worse than the other one. can you make it so it shows the whole photo of Missy and delete the stupid text that says missing missy off it? I just want it to say Lost.

  
  From: David Thorne
  Date: Monday 21 June 2010 11.14am
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Re: Re: Re: Re: Poster
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 11.21am
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Poster

  yeah can you do the poster or not? I just want a photo and the word lost and the telephone number and when and where she was lost and her name. Not like a movie poster or anything stupid. I have to leave early today. If it was your cat I would help you. Thanks.

  
  From: David Thorne
  Date: Monday 21 June 2010 11.32am
  To: Shannon Walkley
  Subject: Awww

  Dear Shannon,
  I don't have a cat. I once agreed to look after a friend's cat for a week but after he dropped it off at my apartment and explained the concept of kitty litter. I have attached the amended version of your poster as per your detailed instructions.
  Regards, David.
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 11.47am
  To: David Thorne
  Subject: Re: Awww

  Thats not my cat. where did you get that picture from? That cat is orange. I gave you a photo of my cat.

  From: David Thorne
  Date: Monday 21 June 2010 11.58am
  To: Shannon Walkley
  Subject: Re: Re: Awww

  I know, but that one is cute. As Missy has quite possibly met any one of several violent ends, it is possible you might get a better cat out of this. If anybody calls and says "I haven't seen your orange cat but I did find a black and white one with its hind legs run over by a car, do you want it?" you can politely decline and save yourself a costly veterinarian bill.
  Regards, David.

  From: Shannon Walkley
  Date: Monday 21 June 2010 12.07pm
  To: David Thorne
  Subject: Re: Re: Re: Awww

  Please just use the photo I gave you.

  From: David Thorne
  Date: Monday 21 June 2010 12.22pm
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Awww
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 12.34pm
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Awww

  I didnt say there was a reward. I dont have $2000 dollars. What did you even put that there for? Apart from that it is perfect can you please remove the reward bit. Thanks Shan.

  
  From: David Thorne
  Date: Monday 21 June 2010 12.42pm
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Re: Re: Awww
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 12.51pm
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Re: Re: Awww

  Can you just please take the reward bit off altogether? I have to leave in ten minutes and I still have to make photocopies of it.
  
  
  From: David Thorne
  Date: Monday 21 June 2010 12.56pm
  To: Shannon Walkley
  Subject: Re: Re: Re: Re: Re: Re: Re: Re: Awww
  
  
  
  
  
  From: Shannon Walkley
  Date: Monday 21 June 2010 1.03pm
  To: David Thorne
  Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Awww

  Fine. That will have to do.

     

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  Posted by: David Arnold

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• This is a Microsoft Live Writer Test

  Saturday, July 03, 2010

  This is a blog post I have created using MS Word through Microsoft Live Writer. Connect to the following address:

   

  http://www.movingtoa.com/blogs/metablog.ashx

  

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  Comments (2)

  Posted by: David Arnold

  Category:

  Tags blogging

• My First Post

  Saturday, July 03, 2010

  Here is my first blog post.

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  Comments (0)

  Posted by: David Arnold

  Category: User Experience

  Tags blogging